in LPRC Reports

Controlling retail theft with CCTV domes, CCTV public view monitors, and protective containers A randomized controlled trial Hayes Downs 2011

Introduction
Chronic and widespread store theft or shoplifting creates billions of dollars in annual global
losses ( Hollinger and Hayes, 1993 ; Bamfi eld, 2003, 2004, 2010 ; Hollinger and Adams,
2009 ). Research indicates shop thieves steal for to convert stolen goods to cash, for personal
use, to avoid being seen purchasing an embarrassing item, for nonsensical reasons or even
excitement ( Hayes, 1997b, 1999 ; Tonglet, 2002 ; Hayes and Cardone, 2005 ; Cromwell et al ,
2010 ). Missing merchandise reduces sales revenue and increases shopper frustration by limiting
the on-shelf availability of merchandise to buying customers. These out of stocks
further decrease needed profi ts by adding repurchasing, restocking and merchandise protection
expense ( Corsten and Gruen, 2003 ). Retail prices of frequently stolen goods can also
be infl ated by theft-related costs including product replacement and protection negatively
affecting consumers and company competitiveness ( Hayes and Rogers, 2000 ). Theft causes
inventory shrinkage, as well as creating in-store violence, putting employees and shoppers
at great risk ( Hayes, 2003 ).