EAS Issues and Opportunities Survey Report Johns Scicchitano Hayes 2008
A Pilot Report on Retail LP Executives Perceptions
Tracy Johns, PhD, Mike Scicchitano, PhD and Read Hayes, PhD
Twenty three US retail chains were interviewed regarding their company’s EAS perceptions and efforts. Retailers …
Keywords: shoplifting, EAS, RF, acousto-magnetic, future needs
National studies indicate the cost of lost inventory to American retailers is over $40 billion a year (Hollinger and Adams, 2007). This loss is equivalent to a quarter of all US and UK annual retail profits (Bamfield and Hollinger, 1996). Retailers are not sitting idly by however; retail crime and loss control is a billion dollar plus industry. But like many efforts, asset protection is often more art than science. Shoplifting is a significant product loss cause, and EAS is a major asset protection method used to combat shoplifting. Over 80% of 151 NRSS respondents reported the use of some form of electronic article surveillance (Hollinger and Adams, 2007).
The Current Project
This project was developed by the Loss Prevention Research Council (LPRC) to assess some retail company current practices and issues related to EAS use and preferences. Loss prevention executives from national and regional retail companies were surveyed by telephone and asked a series of questions (detailed below) about their EAS experiences. The survey was designed to obtain information about current and future EAS usage. Loss prevention executives from 23 companies in five categories (Mass Merchant, Department Stores, Drug Stores, Apparel Stores, and Specialty Stores) completed surveys.
The survey instrument included a variety of questions about companies’ current EAS efforts and issues. The specific categories of questions are as follows: