in LPRC Reports

Return Fraud Investigative Questionnaire Lin Hayes 2017

The methods used by retailers to assess the store performance can vary quite differently from one another, it is even so in the case of return fraud evaluation. Some retailers have comprehensive investigative tools when assessing return fraud, while others use anecdotal evidence to substantiate their mitigation tactics. While anecdotal evidence can be useful when assessing the return fraud mitigation strategies and its practicability, it is subjective, rather than objective. Anecdotal evidence is generally regarded as limited in value due to numerous potential weaknesses. Hence, gathering objective data becomes a necessity when retailers had like to evaluate their store performance and ensure the steps taken toward fraud mitigation are supported by empirical evidence.