Reusable vs Fixed Keeper BoxGuard Feedback Grottini Giblin Hayes 2015
The LPRC conducted a time and motion study using 11 associates from a department store who routinely uses a brand of package wrap (Brand X). The purpose of this study was to take a preliminary look at the application and removal times of the USS BoxGuard and Brand X package wrap. After the time and motion study was completed, associates were then asked to give feedback about their experiences with the USS BoxGuard and the Brand X package wrap. Phase 1 pilots like this are meant to provide initial insights and can be the basis for larger sample research. Several statistically significant differences were uncovered during this project and could provide a good basis for future research.
The majority of associates interviewed had worked in the electronic and sporting goods section of the store.. Many employees did not have many positive comments regarding the Brand X package wrap, citing they were hard to use, would frequently jam, and are hard to untangle. Each associate was required to apply and remove the USS BoxGuard and Brand X package wrap 3 times, and their median time was used for analysis to ensure that any particularly long application/removal does not significantly skew the results. After the time and motion and quantitative feedback studies, some interesting findings were elucidated.
Associates were able to apply the USS BoxGuard around 15% more quickly when compared to the Brand X package wrap. Associates could remove the USS BoxGuard 45% more quickly than the Brand X package wrap. The average times for application for the USS BoxGuard, and Brand X package wrap were 35.3 and 40.4 seconds respectively. The average removal times for the USS BoxGuard and Brand X package wrap were 7.7 and 11.2 seconds, respectively.
After the time and motion study, all 11 associates were asked questions pertaining to the USS BoxGuard regarding the ease of application/removal, impact on their workday, impact on customer throughput, and perceived durability. On average, the associates found the USS BoxGuard is significantly easier to apply when compared to the Brand X package wrap. Additionally, associates also rated the USS BoxGuard significantly easier to remove than the Brand X package wrap.