2019 Research Agenda
Fine Spirit LP Solution Innovation R&D Sekura: Self-Retracting BoxGrip & SlideTag Time & Motion Study Benefit Denial: Measuring the Impact of Phone Display-Unit Protection Does EAS Still Work? A Randomized Controlled Trial Overt vs Covert: What LP Solutions are Most Effective When Readily Apparent? Tags vs Wraps vs Keepers: Testing the Effects of Various Product Protection Methods on Shrink Benefit Denial POSA 3S R&D Program Phase III ePVM Placement: Optimizing Deterrence at Concealment Areas vs High Theft Product Areas Cosmetic Fixture Protection Study Holistic Asset Protection R&D: Manipulating Multiple AP Solutions Simultaneously Exploring Reduction in Cosmetics Shrink Using ePVMs High Shrink Strategy Program Survey Pairing Technologies: Burglar Alarm Augmentation through Integration with Additional Detection Technologies Quantifying Self Checkout Loss Exploring the Use of Mini Cellphone Towers in Investigations How effective are ePVMs in the Self-Checkout Area? Measuring Offender Perspective On Shelf Availability: Exploring RFID as an EAS Alternative Benefit Denial POSA 3S R&D Program Phase IV Examining Retailer Use Cases of Electronic Data Interchange (EDI) to Improve Supply Chain Security Reducing Online Resale of Stolen Goods:Using Online Messaging to Increase Consumer Awareness NASP Partnership to Measure Longitudinal Shoplifting Trends Testing The Reliability Of Various Tags CIS Gen5 Tether Apparel Protection Test Part II Drug Manufacturer Field Study: Auditing Nationwide LP Tech Deployments What's Better at Preventing Theft: Employee Engagement or Technology? Do Track Cameras Reduce Theft and Increase Productivity In-Store? InVue OneKEY IR Ecosystem R&D Program LNL - Effect of Associate’s Visible Radio Possession on Offenders Associate Training R&D: Testing Optimal Delivery Methods and Content Format 30/60/90 Days? What Return Policies Lead to Lowest Return-Losses? Dangerously Drowsy? Studying The Relationship Between Workplace Safety and Fatigue LNL SmartHub Phase 1: Do Shelf Alerts Prevent Theft in Cosmetics Stores? LNL Associate Radio R&D Part 2: Do Two-Way Radios Deter Theft in Discount Stores? License Plate Recognition in Zone 4: Law Enforcement Partnership R&D Online Sales: Effect of Sales Cannibalization on Brick & Mortar Shrink Calculations Data Analytics Informational Webinar Series Using Advanced Data Analytics to Improve Loss Prevention Operations: A Qualitative Study Zone 5 Meets Your Store: Exploring Negative Consumer Data Outcomes Food Marketing Institute: Exploring Benchmarking Partnerships with Retail Coalitions Project Axon Body Cameras: Do Visible Body Cameras Reduce Violence Against Store Associates Detecting Deviance: Using Video Analytics and Alert System to Detect Red-Flag Behavioral Signatures Workplace Violence: Examining Policies and Technologies to Limit Violence in Distribution Centers Reducing Robberies with Technology Part 2: Robbery Deterrence R&D Program CSI SelectaDNA: Deterrent Value Testing of Specific "DNA" Deterrent Messaging LiveView Trailers: Zone 4 Parking Lot Protection/Safe-Zone Extension R&D Brosnan Risk Consultants: Optimizing the Physical Appearance of Securty Vehicles Reducing Robberies with Technology Part 1: Anti-Robbery iChain Tech/Mapping Retailer Survey Predicting Violence During Shoplifting: Identifying Escalating and Deescalating Behaviors Skim Reaper with UF and LPRC: Developing Better Technology and Techniques to Identify Credit Card Skimmers Policy vs Process: Optimizing Return Desk Verbiage to Reduce Confrontation Public Protection from Scams R&D Defining and Mitigating eCommerce Fraud R&D Fulfillment Fraud Mitigation: Testing the Optimal Price Threshold for No-Return Policies to Minimize Loss Felony Threshold Project Phase II: ORC State Level Data Analysis Benefit Denial: Offender Feedback on Ink Pack Equipped Keeper Boxes Denying Store Access: Integrating Court-Ordered Ankle Bracelets with EAS to Prevent Unlawful Store Entry Tracking Nationwide ORC Fences & Trends: How Stolen OTC Goods Move Across the Country Exploring the Uses, Benefits, and Risks of Self-Checkout: Preliminary Findings Internal Offender Interview Q&A Violence Associated With Merchandise Theft Mitigating Non Receipted Return (NRR) With Merchandise Credit Retail Collaboration: Using a Retail Intelligence Platform to Deter and Capture ORC Offenders Continuous Workforce Performance Monitoring Analysis Retail Collaboration: Using a Retail Intelligence Platform to Deter and Capture ORC Offenders

Fine Spirit LP Solution Innovation R&D

Testing existing and creating new and innovative fixture, cap, and dispenser solutions to protect fine spirits

Working Group/Innovation Chain: Product Protection Working Group

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Sekura: Self-Retracting BoxGrip & SlideTag Time & Motion Study

Customer, Offender, and Associate feedback of BoxGrip and SlideTag, with Associate Time and Motion analysis

Working Group/Innovation Chain: Product Protection Working Group

Benefit Denial: Measuring the Impact of Phone Display-Unit Protection

Testing a geo-fencing technology that "bricks" a display phone when it leaves a retail setting

Working Group/Innovation Chain: Product Protection Working Group

Does EAS Still Work? A Randomized Controlled Trial

Is EAS still an effective solution suite in 2019? What happens if a store without it adopts it? What happens if a store protected by it eliminates it?

Working Group/Innovation Chain: Product Protection Working Group

Overt vs Covert: What LP Solutions are Most Effective When Readily Apparent?

Technology such as RFID, EAS, and GPS trackers can be used either covertly, where their presence is not revealed until a crime is initiated, or overtly, where their presence is advertised for deterrent purposes. We examine this paradigm

Working Group/Innovation Chain: Product Protection Working Group

Tags vs Wraps vs Keepers: Testing the Effects of Various Product Protection Methods on Shrink

How do various deterrent methods compare on shrink outcomes? Tags, keepers, spiders, fixtures, hooks, pull card, PI

Working Group/Innovation Chain: Product Protection Working Group

Benefit Denial POSA 3S R&D Program Phase III

Facilitating industry progress on Point of Sale Activation, research the rollout process of PoSA in a new retail format: Offender, Customer, Associate feedback

Working Group/Innovation Chain: Product Protection Working Group

ePVM Placement: Optimizing Deterrence at Concealment Areas vs High Theft Product Areas

Are offenders more deterred by ePVMs placed at the shelf that holds their target product, or those placed in their preferred concealment locations?

Working Group/Innovation Chain: ORC Working Group

Cosmetic Fixture Protection Study

What are the sales and shrink implications of protecting cosmetics at a major grocer with a fixture solution?

Working Group/Innovation Chain: Product Protection Working Group

Holistic Asset Protection R&D: Manipulating Multiple AP Solutions Simultaneously

A small-box retailer will a currently minimal in-store AP solution presence is working with LPRC to explore multiple solutions simultaneously and develop a holostic AP approach for their chain

Working Group/Innovation Chain: Product Protection Working Group

Exploring Reduction in Cosmetics Shrink Using ePVMs

Studying the effects and best practices for use of ePVMs through a four-pronged study, using in-store surveys, shrink data, focus groups, and mass-consumer research

Working Group/Innovation Chain: LP Innovation Working Group

High Shrink Strategy Program Survey

The LPRC team implemented a survey of retailers. This retailer survey provides insights into major U.S. retailers and their selection criteria for the high risk/shortage program.

Working Group/Innovation Chain: LP Innovation Working Group

Pairing Technologies: Burglar Alarm Augmentation through Integration with Additional Detection Technologies

In-store test measuring the effect of burglar alarm integration on loss

Working Group/Innovation Chain: LP Innovation Working Group

Quantifying Self Checkout Loss

Quantifying the average dollar loss per transaction at self-checkout by retailer type and purchase type

Working Group/Innovation Chain: LP Innovation Working Group

Exploring the Use of Mini Cellphone Towers in Investigations

Mini cellphone towers may be installed in retail locations to collect data to assist in investigations. This project will look at their effectiveness, and how best to utilize this technology

Working Group/Innovation Chain: LP Innovation Working Group

How effective are ePVMs in the Self-Checkout Area? Measuring Offender Perspective

The Loss Prevention Research Council (LPRC) research team implemented a survey of two major retail chains to evaluate the current issue of retail theft through the scope of self-checkout technologies, also known as Public View Monitors, or PVMs.

Working Group/Innovation Chain: Retail Fraud Working Group

On Shelf Availability: Exploring RFID as an EAS Alternative

A randomized controlled trial measuring the impact of replacing EAS tags with RFID tags on a wide breadth of downstream outcomes

Working Group/Innovation Chain: RFID Innovation Chain

Benefit Denial POSA 3S R&D Program Phase IV

A full analysis 1 year later of a nationwide rollout of PoSA technology: Impact on sales, fraudulent returns, offender community

Working Group/Innovation Chain: Product Protection Working Group

Examining Retailer Use Cases of Electronic Data Interchange (EDI) to Improve Supply Chain Security

How can EDI be used to improve supply chain operations?

Working Group/Innovation Chain: Supply Chain Protection Working Group

Reducing Online Resale of Stolen Goods:Using Online Messaging to Increase Consumer Awareness

Reducing Online Resale of Stolen Goods: Using Online Messaging to Increase Consumer Awareness

Working Group/Innovation Chain: ORC Working Group

NASP Partnership to Measure Longitudinal Shoplifting Trends

How have shoplifting trends changed over time as the retail landscape evolves?

Working Group/Innovation Chain: Data Analytics Working Group

Testing The Reliability Of Various Tags

Are certain tags easier to defeat, mislabeled, or lower build quality?

Working Group/Innovation Chain: Product Protection Working Group

 

CIS Gen5 Tether Apparel Protection Test Part II

The purpose of this research is to test the LP implications of two technologies

Working Group/Innovation Chain: Product Protection Protection Working Group

Drug Manufacturer Field Study: Auditing Nationwide LP Tech Deployments

Working with our manufacturer partners to better understand how loss prevention technology is deployed in stores across the United States.

Working Group/Innovation Chain: ORC Working Group

What's Better at Preventing Theft: Employee Engagement or Technology?

Identifying ways to test employee-customer engagement on shrink levels, and comparing the effects of employee-customer engagement to technological solutions on shrink levels.

Working Group/Innovation Chain: Workplace Performance Working Group

Do Track Cameras Reduce Theft and Increase Productivity In-Store?

Testing the effect of Track Cameras in 2 US retailer distribution centers

Working Group/Innovation Chain: Supply Chain Protection Working Group

InVue OneKEY IR Ecosystem R&D Program

Testing a suite of solutions that allow one type of key to unlock most LP technologies in a store such as protective wraps, acrylic protective boxes, display fixtures, and cabinets. Exploring the implications of a key that is paired to an individual associate and tracks lock/unlock/timestamp data.

Working Group/Innovation Chain: RFID Innovation Chain

LNL - Effect of Associate’s Visible Radio Possession on Offenders

LPRC researchers undertook a study to better understand the effect of implementing the LNL Systems Two-way Radio Solution on theft deterrence and employee performance in Dollar General stores.

Working Group/Innovation Chain: LP Innovation Working Group

Associate Training R&D: Testing Optimal Delivery Methods and Content Format

A randomized controlled trial testing various delivery methods of associate training in a mid-size North American retailer

Working Group/Innovation Chain: Workplace Performance Working Group

30/60/90 Days? What Return Policies Lead to Lowest Return-Losses?

Using survey research, LPRC will identify the relationship between return policies and return loss among our retailer members. Metrics of interest will include return period, policies on packaging (open box, must include all packaging), policies on checking to verify all parts are present/item is in tact/not a dummy item.

Working Group/Innovation Chain: Retail Fraud Working Group

Dangerously Drowsy? Studying The Relationship Between Workplace Safety and Fatigue

Workplace fatigue can lead not only to inefficiencies, but to dangerous accidents. The LPRC will study this effect, beginning with a literature review and a retailer survey of incidences involving suspected fatigue.

Working Group/Innovation Chain: Workplace Performance Working Group

LNL SmartHub Phase 1: Do Shelf Alerts Prevent Theft in Cosmetics Stores?

Working with solution providers to identify the theft-deterrent, and operational value of dwell sensor notification technology on cosmetic theft.

Working Group/Innovation Chain: Workplace Performance Working Group

LNL Associate Radio R&D Part 2: Do Two-Way Radios Deter Theft in Discount Stores?

A quasi-experimental design to identify the effects of in-store two-way radios systems on shrink and operational efficiency in discount retailers.

Working Group/Innovation Chain: Workplace Performance Working Group

License Plate Recognition in Zone 4: Law Enforcement Partnership R&D

Whats the optimal chain of command to develop a program that coordinates law enforcement with retailers surrounding license plate recognition within zone 4?

Working Group/Innovation Chain: Organized Retail Crime Working Group

Online Sales: Effect of Sales Cannibalization on Brick & Mortar Shrink Calculations

When in-store sales become online sales, each shoplifting incident in-store has a greater effect on shrink. We explore and quantify this phenomena

Working Group/Innovation Chain: Data Analytics Working Group

Data Analytics Informational Webinar Series

A webinar series that offers training on analyzing data to predict shrink and allocate resources. Webinars will be recorded and uploaded to DAWG area of Knowledge Center

Working Group/Innovation Chain: Data Analytics Working Group

Using Advanced Data Analytics to Improve Loss Prevention Operations: A Qualitative Study

LPRC will be working with solutions providers and retailers to identify data analytics tools that can optimize retail LP functions

Working Group/Innovation Chain: Data Analytics Working Group

Zone 5 Meets Your Store: Exploring Negative Consumer Data Outcomes

Studying the legal ramifications of negative consumer data, social media/dark web usage, and shared offender databases

Working Group/Innovation Chain: Loss Prevention Innovation Working Group

Food Marketing Institute: Exploring Benchmarking Partnerships with Retail Coalitions Project

Exploring the concept of the LPRC serving as the research arm of other retail coalitions, furnishing surveys and helping design studies

Working Group/Innovation Chain: Product Protection Working Group

Axon Body Cameras: Do Visible Body Cameras Reduce Violence Against Store Associates

Conducting in-store tests of body-worn cameras on LP associates and store detectives. The purpose of this project is to identify whether associate body-worn cameras reduce violence against LP associates.

Working Group/Innovation Chain: Loss Prevention Innovation Working Group

Detecting Deviance: Using Video Analytics and Alert System to Detect Red-Flag Behavioral Signatures

Installation of video analytics systems to detect reliability of video analytics systems in detecting common behavioral signatures associated with deviant activity, such as robbery and theft.

Working Group/Innovation Chain: Loss Prevention Innovation Working Group

Workplace Violence: Examining Policies and Technologies to Limit Violence in Distribution Centers

Examine of weapons policies, practices, and security technologies on instances of unauthorized weapons possession and violence in DCs

Working Group/Innovation Chain: Supply Chain Protection Working Group

Reducing Robberies with Technology Part 2: Robbery Deterrence R&D Program

Testing the impact of robbery deterrents such as time delay safes, signage, etc.

Working Group/Innovation Chain: Violent Crime Working Group

CSI SelectaDNA: Deterrent Value Testing of Specific "DNA" Deterrent Messaging

Assessing both deterrent and public relational value if deterrents that make specific technological or scientific claims

Working Group/Innovation Chain: Violent Crime Working Group

LiveView Trailers: Zone 4 Parking Lot Protection/Safe-Zone Extension R&D

How safe do customers feel in your parking lots and what can we do to improve? Measuring perceptions of safety during the day and at night with various LiveView deployment techniques

Working Group/Innovation Chain: Violent Crime Working Group

Brosnan Risk Consultants: Optimizing the Physical Appearance of Securty Vehicles

Does size and appearance of a security vehicle impact offenders' decision to rob a store? Defining and testing key appearance attributes.

Working Group/Innovation Chain: Violent Crime Working Group

Reducing Robberies with Technology Part 1: Anti-Robbery iChain Tech/Mapping Retailer Survey

How can we use technology to impact robbery rates? Working with several Crime Mapping entities to develop techniques in the Baltimore Area

Working Group/Innovation Chain: Violent Crime Working Group

Predicting Violence During Shoplifting: Identifying Escalating and Deescalating Behaviors

Exploring opportunities within the incidence reporting platform and best methods to deescalate violence associated with merchandise theft from a training perspective.

Working Group/Innovation Chain: Violent Crime Working Group

Skim Reaper with UF and LPRC: Developing Better Technology and Techniques to Identify Credit Card Skimmers

Collaborating with the University of Florida Florida Institute for Cybersecurity (FICS) to identify better ways to detect credit card skimmers and improve customer behavior towards secure behavior

Working Group/Innovation Chain: Workplace Performance Working Group

Policy vs Process: Optimizing Return Desk Verbiage to Reduce Confrontation

Study on verbiage reducing arguments/incidence at return desk, etc.: "Policy" vs "Process", established/advertised vs none. Deflecting blame up

Working Group/Innovation Chain: Violent Crime Working Group

Public Protection from Scams R&D

Study on best way to scam-proof public through education tools and warning signage. Common scams include gift card kiosk, IRS, and jury duty.

Working Group/Innovation Chain: RFID Innovation Chain

Defining and Mitigating eCommerce Fraud R&D

What are the best practices and emerging solutions to mitigate e-commerce fraud? Connecting our members to University of Florida Anti-Fraud Resources

Working Group/Innovation Chain: Retail Fraud Working Group

Fulfillment Fraud Mitigation: Testing the Optimal Price Threshold for No-Return Policies to Minimize Loss

LPRC is working with retailers to identify the ideal price threshold for no-return policies to minimize fulfillment fraud for online ordering

Working Group/Innovation Chain: Supply Chain Protection Working Group

Felony Threshold Project Phase II: ORC State Level Data Analysis

Continuing the progress of phase 1 of the felony threshold project, LPRC will analyze a set of data provided by a large national retailer. Results will be presented using a data visualization too such as Tableau.

Working Group/Innovation Chain: Organized Retail Crime Working Group

Benefit Denial: Offender Feedback on Ink Pack Equipped Keeper Boxes

Interviewing Offenders to gather feedback, level of deterrence, and improvement suggestions on this anti-ORC device

Working Group/Innovation Chain: Product Protection Working Group

Denying Store Access: Integrating Court-Ordered Ankle Bracelets with EAS to Prevent Unlawful Store Entry

Working with law enforcement and retailers to test the effects of integrating EAS tags with court-ordered ankle bracelets to prevent repeat offenders from entering stores.

Working Group/Innovation Chain: Organized Retail Crime Working Group

Tracking Nationwide ORC Fences & Trends: How Stolen OTC Goods Move Across the Country

The LPRC will work with Retailers to furnish a White Paper on how OTC ORC products move across the country and where it ends up. Goals include identifying geo-spatial patterns, top fences, and top diverters.

Working Group/Innovation Chain: Organized Retail Crime Working Group

Exploring the Uses, Benefits, and Risks of Self-Checkout: Preliminary Findings

The purpose of this report is to give insight into how retailers currently implement and utilize self-checkout technologies, as well as to examine the impacts of SCO on the retail environment.

 

Working Group/Innovation Chain: Product Protection Working Group

Internal Offender Interview Q&A

The purpose is to help aid in the understanding of internal theft within various retail chains, the methods used by offenders, and the offenders thought process before during, and after their crimes.

 

Working Group/Innovation Chain: Workplace Performance Working Group

Violence Associated With Merchandise Theft

This report explores policies utilized by retailers specific to merchandise theft and violence, including in-store security measures and whether the store adopts a hands-on or hands-off policy.

 

Working Group/Innovation Chain: Violent Crime Working Group

Mitigating Non Receipted Return (NRR) With Merchandise Credit

In this study, retailers were interviewed on the protocols and preventive measures taken to curb returns without a receipt. This report details the findings from these interviews.

 

Working Group/Innovation Chain: Retail Fraud Working Group

Retail Collaboration: Using a Retail Intelligence Platform to Deter and Capture ORC Offenders

In this study, retailers were interviewed on the protocols and preventive measures taken to curb returns without a receipt. This report details the findings from these interviews.

 

<strong>Working Group/Innovation Chain</strong>: ORC Working Group

Continuous Workforce Performance Monitoring Analysis

Employee turnover is one of the top concerns facing Retail Executives today. We explore a solution that gives store operatives insight into key indicators and events that may predict attrition and/or provide the opportunity to preemptively intervene.

 

 

Working Group/Innovation Chain: Workplace Performance Working Group

Retail Collaboration: Using a Retail Intelligence Platform to Deter and Capture ORC Offenders

The LPRC is collaborating with the IU Marketing Department to provide data on what percentage of retail square footage tends to be covered by various technologies such as CCTV. IU will then compare those metrics to customer perception and provide the LPRC and it’s members with their findings in academic journal article format.

 

 

Working Group/Innovation Chain: Workplace Performance Working Group