in RIA Executive Summaries

Employee and Customer Injury During Violent Crimes in Retail and Service Businesses
This paper compares the frequency and risk factors for employees and customers injured during crimes in retail (convenience, grocery, and liquor stores) and service businesses (bars, restaurants, motels).
– Workplace violence and robbery provides a constant challenge to retailers, associates and customers.
o Robberies are the leading cause of occupational homicide and cause more than 60% of worker homicides each year.
– A total of 827 retail and service businesses in Los Angeles, California were randomly selected and surveyed for crime incidences. There were 2029 police reports from violent crimes that occurred in these businesses from January 1996 to June 2001 and were individually reviewed.
– 2 outcome variables were examined as employee injury and the occurrence of a customer injury during a crime.