Dr. Stuart Strome and Mike Giblin cover this topic in depth in their latest coauthored LPM article. Passage below:
The Cult of Technology in Asset Protection: LP/AP’s Adoption of Multidisciplinary Concepts
….Like all transitions, some of learned practices are immensely helpful, while others need updating. As researchers with one foot in LP/AP, and one foot in human behavioral research, we identify two opportunity areas. The first is areas where adoption of an idea from another domain into the field of loss prevention has yet to occur on an optimal scale. The second is areas where the marriage of domains has commenced, and has left us with hiccups such as untranslated jargon between industries, borrowed ideas applied in ways that miss the mark, and the forced marriage of incompatible concepts. We outline some of those opportunities here.
Technophilia and Technophobia
As technological advances have occurred in other domains such as computer science, the realm of capabilities in our LP/AP world has exploded. Indeed, many technologies on the market now allow loss prevention professionals to do their job quicker and more efficiently. Furthermore, the rise of information technology, product protection technology, and data analytics have greatly improved the arsenals that retailers may bring to bear against shoplifters.
However, all too often, there is a willingness to believe that technology offers a panacea. In many cases, security companies are all too willing to advance this narrative, marketing their solution as “groundbreaking” or “game-changing.” Even when those companies are not aggrandizing, successful implementation of any solution depends upon significant human and organizational factors that are often ignored. Will this technology operate correctly in your environment? Does your team have the training necessary to fully use this technology?
Read the full article here: http://losspreventionmedia.com/insider/loss-prevention/cult-technology-asset-protection-lpaps-adoption-multidisciplinary-concepts/