The COVID-19 pandemic has drastically affected the retail industry globally, resulting in a permanent change to the landscape. As of now, stores are facing unprecedented issues as they start to reopen their locations. With misinformation spreading along with the virus, it can be difficult to determine the best practices to keep both employees and customers safe. To help combat this ambiguity, Dr. Read Hayes, Research Scientist at the University of Florida, Director of the Loss Prevention Research Council (LPRC), and host of CrimeScience, sat down remotely for a conversation with Dr. Frederick Southwick, Professor of Medicine and former Chief of Infectious Diseases at the University of Florida. As an expert in the field and a professional with hands-on, clinical experience helping patients with COVID-19, Dr. Southwick aims to clear up any misconceptions and help retailers adapt to the new normal.